Question 1

Is the police form mandatory for an Airbnb or a riad in Morocco?

Accepted Answer

Yes. In Morocco, tourist accommodation, including riads, guesthouses and Airbnb-style rentals, must record the identity of the guests they host on arrival. This is done with the individual accommodation form. DarID prepares this bilingual French / Arabic document from the details the guest enters on their phone.

Question 2

What is the difference between the police form and the online declaration of overnight stays?

Accepted Answer

The police form is the individual form completed and signed for each guest. The online declaration is the daily electronic transmission of data to the competent services (DGSN or Royal Gendarmerie). The host keeps the forms for inspections and files the online declaration through the system provided by the authorities.

Question 3

Is DarID an official police or Ministry of Tourism service?

Accepted Answer

No. DarID is an independent private software solution that helps hosts in Morocco collect guest information and organise their documents. DarID makes formalities easier but does not replace the host’s legal obligations: the host remains responsible for registering and declaring guests.

Question 4

Do I have to print the police form generated by DarID?

Accepted Answer

Not necessarily. Forms are available as PDFs in your host workspace: view them on screen or print them in one click if a paper copy is requested.

Question 5

How does DarID generate the tourist rental contract?

Accepted Answer

Once check-in is complete, DarID prepares a 13-article rental contract linked to the stay, with the parties, property, dates and house rules. The contract is stored in the stay file, next to the police form and the signature certificate.

Question 6

What does the smartphone e-signature certificate contain?

Accepted Answer

The signature is confirmed by an OTP code and comes with a technical certificate: timestamp, IP address and digital fingerprint of the signed document. These elements document the guest’s acceptance of the contract. Their legal assessment, in case of dispute, is a matter for the competent courts.

Question 7

What is the DarID digital welcome guide?

Accepted Answer

A web guide guests open on their phone, with no app, bringing together the address, arrival instructions, Wi-Fi, equipment and your local tips. Guests can read it in French, English or Arabic.

Question 8

Why send the satisfaction survey on departure day?

Accepted Answer

A survey sent days after the stay often arrives too late. Sent on departure day, it helps spot an issue while the guest is still at the property. Your team can talk with the guest and act before they leave. This feedback stays internal: it does not replace or control reviews published on Airbnb or Booking.

Question 9

Can I organise housekeeping and maintenance?

Accepted Answer

Yes. DarID lets you schedule cleaning between stays and track maintenance issues per property, with a priority and an assigned person.

Question 10

Can my cleaning team see guest data?

Accepted Answer

Cleaning and maintenance tasks show the property, times and useful instructions. ID documents and contracts stay in the stay file, reserved for authorised access.

Question 11

How does DarID sync with Airbnb, Booking and Vrbo?

Accepted Answer

Through iCal feeds. Paste each listing’s iCal link into DarID and reservations appear on your planning, property by property. Each imported stay is ready for the check-in link to be sent to the guest.

Question 12

Does iCal sync prevent double bookings?

Accepted Answer

The iCal feed brings your stays together in one planning: you see arrivals, departures and booked dates at a glance, whatever the platform. Availability is still managed by your platforms or channel manager; DarID is used to prepare and follow each stay.

Question 13

Is DarID suited to several properties, a concierge service or a riad?

Accepted Answer

Yes. The dashboard brings all your properties into one planning, with the day’s operations and the status of each check-in.

Question 14

How is the check-in link sent to the guest?

Accepted Answer

Share the stay’s unique link by WhatsApp or SMS from your host workspace, or add it to your Airbnb and Booking messages.

Question 15

Does the guest need to download an app?

Accepted Answer

No. They open a secure link in their phone’s browser. No installation or account is required.

Question 16

How do I register a family or several companions?

Accepted Answer

The main guest enters their details, then adds companions in the same journey, without an extra link. Each person’s information is linked to the same stay file.

Question 17

How do I handle a late or self check-in arrival?

Accepted Answer

The guest completes check-in and signs the contract before arriving, then finds the access instructions in the digital guide.

Question 18

What if the guest has no connection on arrival?

Accepted Answer

If they did not check in beforehand, give them the property Wi-Fi or offer the journey on the reception tablet or phone.

Question 19

Which languages is the journey available in?

Accepted Answer

Check-in and the digital guide are available in French, English and Arabic, with right-to-left display for Arabic.

Question 20

How does DarID handle guests’ personal data?

Accepted Answer

DarID processes data within the framework of Law 09-08 and the GDPR where it applies. It is used only to register and manage the stay. Data entered by guests is never sold or passed to advertising or analytics tools.

Question 21

What equipment do I need to use DarID?

Accepted Answer

No dedicated hardware. A smartphone, tablet or computer with an Internet connection is enough to manage your host workspace.

Question 22

Can I see DarID before committing?

Accepted Answer

Yes. Book a guided demo with our team to discover the host and guest journeys.

Question 23

How much does DarID cost?

Accepted Answer

The Essential, Premium and Enterprise plans adapt to the type and number of properties. An online simulator helps you estimate your volume.

Frequently asked questions about DarID and digital check-in in Morocco

Regulations & police form